Everyone Gets a Trophy for Good Intentions. But Actions? Well...

Coming in hot on this topic! When team members excuse their unskillful behavior and poor results under the guise of meaning well, they lose business. Let's stop THAT.

My kids first heard this bit of motherly guidance around the time when they turned eight: “Of course you have good intentions. But starting now, you also need to take some responsibility for the actions you choose and the results you get.”

One instance that comes to mind is when my son wanted to protect our new puppy from his little sister’s over exuber…